24/7 Emergency Call-Out: Call (01482) 762888

Caprani Plumbing and Heating Limited

Terms and Conditions of Business

Caprani Plumbing and Heating Limited
896 Spring Bank West
Hull
HU5 5BL

Phone: 01482 762888

Important Notice

These Terms and Conditions apply to all services, quotations, appointments, and works carried out by Caprani Plumbing and Heating Limited.

By booking an appointment, accepting a quotation, paying a deposit, or allowing works to commence, the Client confirms they have read, understood, and agreed to be bound by these Terms.

1. Definitions

“Company” refers to Caprani Plumbing and Heating Limited.

“Client” refers to the individual or organisation requesting services.

“Works” refers to plumbing, heating, gas, installation, repair, servicing, investigation, or maintenance carried out by the Company.

“Quote” refers to a written price provided by the Company for specific works.

2. Booking and Acceptance of Terms

All appointments are subject to availability and confirmation.

Telephone calls may be recorded for training, quality assurance, dispute resolution, and contract verification.

Customers booking by telephone will be informed that the Company’s Terms and Conditions apply.

A binding contract is formed when:

• the Client confirms a booking
• a quotation is accepted
• a deposit is paid
• works commence with the Client’s consent

Acceptance of a quotation does not guarantee a specific start date until the required deposit has been received and scheduling confirmed by the Company.

The Company reserves the right to reallocate provisional work dates where deposits are not received within the required timeframe.

Acceptance and Availability of Terms

These Terms and Conditions are made available to Clients via the Company’s website, quotations, invoices, email correspondence, or upon request.

By requesting services, confirming an appointment, accepting a quotation, paying a deposit, or permitting works to commence, the Client confirms that they have been given the opportunity to review these Terms and agree to be bound by them.

Failure by the Client to read the Terms and Conditions shall not affect their validity or enforceability.

3. Quotations

Written quotations are valid for 14 days unless otherwise stated.

Quotes are based on visible site conditions and information available at the time of inspection.

The Company reserves the right to revise pricing where:

• hidden defects are discovered
• site conditions differ materially from those expected
• supplier costs increase after the quotation validity period

Major works including boiler installations, heating upgrades, bathroom installations, or conversions require a quotation visit prior to pricing.

4. Deposits and Payment

For works exceeding £500 including VAT, the Company may require a 50% deposit upon acceptance of the quotation.

For projects exceeding £5,000, staged payments may apply:

• 50% deposit upon acceptance
• 25% midway through works (where applicable)
• 25% upon completion

Payment is due immediately upon completion unless otherwise agreed in writing.

Invoices must be paid within a maximum of 7 days from the invoice date.

Where payment has not been received within 7 days, the Company reserves the right to apply a late payment administration fee of £50 + VAT to cover additional administrative costs associated with recovering the outstanding balance.

The Company also reserves the right to charge statutory interest and debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

The Company may suspend ongoing works, withhold certification, or decline future bookings where outstanding balances remain unpaid.
 

The Company reserves the right to suspend further works or services where payments remain outstanding beyond the agreed payment terms.

5. Payment Disputes and Minor Defects

Payment of invoices must not be unreasonably withheld due to minor defects or outstanding items that do not materially affect the functionality or safety of the works.

Where minor issues are identified, the Client agrees to notify the Company and allow reasonable opportunity for inspection and rectification.

The presence of minor defects or snagging items does not entitle the Client to withhold full payment of the invoice.

Where a legitimate issue is identified, the Company will make reasonable efforts to rectify the matter within an agreed timeframe.

6. Payment Methods

Accepted payment methods include:

• Bank transfer (BACS)
• Debit or credit card
• Secure online payment link (including Joblogic payment portal)
• Cheque (for invoices under £500 including VAT)
• Cash (subject to conditions below)

Payment is not considered received until cleared funds have been confirmed.

7. Cash Payments

Cash payments are accepted strictly at the Company’s discretion and must be agreed in advance.

Cash payments must be made in person at the Company’s office.

Engineers are not authorised to accept cash payments on site under any circumstances.

8. Labour Charges

Labour is charged in minimum increments of one hour.

Labour charges may include time associated with:

• installation work
• diagnostics and fault finding
• materials ordering and collection
• project administration
• compliance documentation
• certification preparation

Labour is not limited solely to physical time spent on site.

9. Travel Time and Mileage

Travel time may be chargeable separately from labour.

Mileage is calculated from the Company office postcode HU5 5BL.

Travel charges apply regardless of whether work proceeds following attendance.

10. Parking and Access Costs

Parking charges, congestion charges, tolls, or restricted access costs incurred during attendance will be added to the final invoice.

The Client must ensure reasonable parking access for engineers.

11. Investigation and Diagnostic Works

Diagnostic fees cover the engineer’s professional time and expertise identifying faults.

Diagnostic findings reflect system conditions at the time of inspection and cannot guarantee that further faults will not arise.

12. Emergency Call-Out Services

Emergency call-out fees cover attendance and the first hour of labour only.

Additional labour and parts required are chargeable.

Emergency visits aim to make installations safe and prevent further damage.

Permanent repair may not always be possible during the initial visit.

13. Cancellations and Missed Appointments

A minimum of 24 hours notice is required to cancel or rearrange a standard appointment.

Missed appointments or same-day cancellations without meeting the minimum notice required will incur a £50 + VAT cancellation fee.

Quoted Works

Where a job has been scheduled for quoted works, a minimum of 7 working days notice is required to cancel or rearrange the agreed start date.

Where insufficient notice is given:

• 7–5 working days notice: 20% cancellation charge
• Less than 5 working days notice: 50% cancellation charge
• Less than 48 hours notice: up to 100% of labour value

Deposits are non-refundable if works are cancelled.

Where materials have already been ordered or allocated, these costs may also be chargeable.

The Company reserves the right to reallocate scheduled labour where works are postponed with insufficient notice.

14. Client Suspension or Termination of Works

If the Client instructs the Company to stop works after they have commenced, the Client remains responsible for payment of:

• labour completed to date
• materials ordered or supplied
• any reasonable costs incurred by the Company

15. Waste Removal and Site Cleanliness

Removal of installation waste will only be included where expressly stated within the quotation.

The Company is not responsible for removal of unrelated household waste or hazardous materials.

16. Scrap Materials and Decommissioned Equipment

Removed materials including boilers, cylinders, copper pipework, and scrap metals remain the property of the Company unless agreed otherwise in writing.

17. Heating System Condition Disclaimer

Existing heating systems may contain ageing components.

The Company cannot be responsible for failure of existing components that were not replaced as part of the agreed works.

18. Heating System Contamination and Circulation Disclaimer

Existing systems may contain sludge, corrosion deposits, or contaminants.

Where systems are drained or modified, hidden issues may become apparent.

Any additional repairs required due to existing contamination may be chargeable.

19. System Water Quality and Inhibitor Treatment

Where recommended by the Company, system cleaning, flushing, or inhibitor treatment may be required.

If the Client declines recommended treatment, the Company cannot be responsible for failures caused by system contamination.

Manufacturer warranty refusal due to system water quality is outside the Company’s responsibility.

20. Gas Safety and Existing Installation Compliance

Where unsafe installations are identified, the Company may classify appliances as At Risk (AR) or Immediately Dangerous (ID).

The Company may isolate gas supplies in accordance with Gas Safe regulations.

Additional works required to make installations compliant may be chargeable.

21. Client-Supplied Materials and Equipment

Where the Client supplies materials or appliances, the Company accepts no responsibility for their suitability or performance.

No warranty is provided on client-supplied materials.

22. Third-Party Contractors

The Company is not responsible for faults or damage caused by third-party contractors.

Any remedial works required due to third-party interference will be chargeable.

23. Right to Refuse or Cease Work

The Company reserves the right to stop work where:

• installations are unsafe
• works would breach regulations
• aggressive behaviour is encountered
• payment terms are not honoured

24. Warranty

Workmanship is covered by a 12-month warranty.

This applies only to defects arising from the Company’s workmanship.

Manufacturer warranties apply separately.

25. Title of Goods

All materials and equipment supplied remain the property of Caprani Plumbing and Heating Limited until full payment has been received and cleared.

26. Card Payments and Chargebacks

Where payment is made by card, the Client confirms they are authorised to use the card.

Unjustified chargebacks may result in recovery action for the outstanding balance and associated costs.

27. Force Majeure

The Company shall not be liable for delays caused by circumstances beyond its control including:

supplier delays
• material shortages
• severe weather
• transport disruption
• unforeseen site conditions
• other trades 

28. Limitation of Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

The Company’s liability shall otherwise be limited to the value of the services provided.

29. Consumer Cancellation Rights (Cooling-Off Period)

Where a contract is formed off-premises or by distance communication (including telephone, email, or online booking), domestic Clients may have a statutory 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

During this period the Client may cancel the contract without giving any reason.

If the Client requests that works begin within the 14-day cooling-off period, the Client expressly agrees that the Company may commence works before the end of the cancellation period.

Where works have commenced at the Client’s request during the cooling-off period and the Client subsequently cancels, the Client will be responsible for payment of labour, materials supplied, and reasonable costs incurred up to the point of cancellation.

Once works have been fully completed, the right to cancel during the cooling-off period no longer applies.

This clause applies only to domestic consumers and does not affect statutory consumer rights.

30. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Nothing in these Terms and Conditions affects the Client’s statutory rights under UK consumer law.

Caprani Plumbing and Heating Limited operates in accordance with all relevant UK legislation, regulations, and industry standards, including Gas Safe and OFTEC requirements where applicable.