Caprani Care Plans

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Take the hassle out of property maintenance and compliance with our all-inclusive Landlord Care Plan. Designed specifically for landlords, this plan offers 24/7 peace of mind, priority support, and full legal coverage — all for one affordable monthly fee.  

What’s Included: 

• Unlimited Call-Outs – 24/7 Support No call-out charges, ever. Day or night, we’re here when you need us most.  
• CP12 Landlord Gas Safety Certificate Annual gas safety inspection covering:  1 Gas Boiler  1 Additional Gas Appliance (Gas Hob or Gas Fire) Includes legally required certification to keep your property compliant.  
• Annual Boiler Service A full yearly service by a qualified Gas Safe engineer to maintain safety and efficiency.  
• Carbon Monoxide Alarm Check Annual check to ensure your CO alarm is working correctly — essential for tenant safety.  FREE replacement CO alarm if found defective. 
• 1 Tap or 1 Toilet Repair We cover minor repairs, saving you the cost and hassle of hiring separate trades.  
• Annual Water Quality Test Ensure clean, safe water with a professional water test once a year. 

•  20% Loyalty Discount Save 20% on new boiler installations after 12+ months
• 10% Off Additional Services Discount applies to plumbing, heating, drainage, and more.  

• Priority Service over non-care plan customers  
• Qualified Engineer Always One Call Away  
• Spread the Cost into manageable monthly payments  
• Avoid Unexpected Repairs with proactive cover  
• Designated 4 Hour Appointment Slots for minimal disruption  
• Emergency Call-Outs Attended Within 2 Hours  

Monthly Fee: £29.99 + VAT  Contract Term: 12-month minimum  

• Coverage: 1 domestic rental property per plan  
• Availability: 24/7 call-outs and scheduled maintenance  
• Get Started Today Enjoy total peace of mind with expert support, reliable service, and full compliance — all under one plan.

Gas Exclusions  

The following gas-related items are not covered under this plan:- Pre-existing faults with any gas appliance at the time of sign-up- Gas pipework alterations, rerouting, or upgrades- Non-domestic or commercial gas appliances- Unvented hot water cylinders and thermal stores- Boilers over 70kW or installations that do not meet current Gas Safe regulations- Back boilers or appliances with obsolete/unavailable parts- Cosmetic repairs or appliance deep cleaning- Flue, chimney, or external terminal repairs or replacement- Removal of asbestos or hazardous materials- Faults caused by limescale, sludge, or system contamination- Damage caused by misuse, third-party interference, or lack of maintenance  

Central Heating Exclusions  

The following central heating-related services are excluded from this plan:- Remedial work to radiators, pipework, or heating zones (e.g., balancing, bleeding, system flushing)- Repair or replacement of non-standard radiator valves, including towel radiator valves- Any work on cylinders, cold water storage tanks, or expansion vessels- Non-standard or complex heating systems, including:   - Thermal storage units   - Immersion heaters   - Warm air units   - Renewable energy systems (e.g., heat pumps, solar thermal panels)- Powerflushing or chemical system cleans (available at an additional cost)  You may choose to request a separate quote for any of the above services not covered under the  standard plan.  

Hot & Cold Water Pipework Exclusions  

The following hot and cold water-related services are not included in this plan:- Labour time exceeding 20 minutes to access a leak (e.g. removing flooring, boxing, or wall panels  this work will be quoted separately)- Installation or repair of washing machine or dishwasher connections- Repair or replacement of stop taps, including seized internal stop taps- Any pipework beyond the external stop tap (typically the responsibility of the water provider)- Repairs to shared pipework or communal systems in flats or multi-unit buildings- Issues caused by frozen pipes, tenant misuse, or accidental damage- Replacement or upgrade of pipework not required to complete a repair  

Tap & Toilet Exclusions  

The following tap and toilet-related services are not covered under this plan:

- Replacement of toilets or any ceramic sanitary ware (e.g., basins, sinks, toilets, cisterns)

- Labour to fit a new tap is covered if the existing tap is beyond repair; however, the cost of  supplying the new tap is the landlord's responsibility

- Repairs requiring specialist or non-standard parts not readily available

- Repairs to concealed cisterns where access panels are not provided

- Work requiring removal of tiled boxing, wall units, or fitted furniture

- Issues caused by limescale build-up, misuse, or foreign objects- Installation or modification of bathroom fittings or fixtures

- Any associated carpentry, tiling, or cosmetic repairs after plumbing work- Blockages caused by tenant misuse or inappropriate items flushed or disposed of

- This plan does not cover macerators, bidets, urinals, electric toilets, or other non-standard  bathroom fixtures  

General Exclusions

-All call-outs are subject to approval and must relate to uncontrollable leaks occurring internally and  causing actual damage to the property.

- Leaks originating from the roof or external sources are not covered.

- Leaks caused by water ingress or regression in wet areas (such as showers, baths, and  associated surrounds) are excluded.

- The plan does not cover showers, shower pumps, or associated repairs.

- Repairs involving lead, steel, or iron pipework are excluded.

- Damage caused by fire, acts of God (e.g., floods, storms), or natural disasters is not covered.

- Faults or damage occurring between tenancies are excluded.

- The plan does not cover drainage systems, appliances, waste pipework, or fittings. 

- We do not accept liability for any damage to property or persons caused by leaks or other faults,  nor damage resulting from third parties, accidents, tenant negligence, or unauthorized works by  tradesmen

- Any damage caused by tenants or third parties is excluded from the plan 

Prevent plumbing problems before they start with our plumbing inspection services. We'll thoroughly inspect your plumbing system and identify any potential issues before they turn into major problems.